Job Description
Job Posting Title: GlobalNOC Network Technical Recovery Specialist Business Justification / Exec Summary: TheNetwork Technical Recovery Specialist (TRS) is a critical role within GlobalNetwork Operations, providing technical command and control during networkincidents. This role owns triage direction, engagement strategy, andrestoration outcomes across all network products and services. TheTRS is accountable for driving incidents to full service restoration, ensuringrapid, coordinated, and effective response across a complex, global technologyenvironment. Job Description: The TRS operates at the center of incidentresponse, leading high-severity network events where speed, clarity, anddecisive leadership are essential. Acting as the single point of technicalauthority during incidents, this role directs cross-functional teams,determines escalation paths, and ensures all actions are aligned to businessimpact. This role requires the ability to lead underpressure, make decisions with incomplete data, and communicate clearly to bothtechnical teams and senior leadership. Key Responsibilities: 1. IncidentLeadership (Command & Control) Lead major incident bridge calls and take command of triage activities Own engagement strategy, ensuring the right teams are mobilized quickly Direct troubleshooting efforts across multiple network domains Make real-time decisions on escalation, prioritization, and recovery actions Maintain clear control of incident flow, ensuring focused and efficient resolution 2. TechnicalExecution Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security Identify service impact and validate findings with technical teams Anticipate failure scenarios and guide mitigation strategies 3.Communication & Business Alignment Translate technical issues into clear business impact statements Provide accurate, timely updates to stakeholders and leadership Ensure consistency and clarity in all inc
