Job Description
Customer Relations Officer UP$4,500 basic + variable bonus Gul Circle, Singapore Mon to Fri, 8:00am to 5:30pm; Sat, 8:00am to 12:00pm Reports to: Director / Project Manager A reputable organization in the construction industry, known for delivering large-scale upgrading and improvement projects, is seeking dedicated Customer Relations Officers to support stakeholder engagement and community relations initiatives. Key Responsibilities Manage and resolve feedback, complaints, and conflicts related to ongoing construction projects in a timely and professional manner Plan and execute public relations initiatives, including drafting circulars, notices, and communication materials for residents and stakeholders Attend and support dialogue sessions with clients, Resident Committees, Citizens’ Consultative Committees, Town Councils, and other stakeholders as required Provide administrative and logistical support for Construction Working Committee meetings Conduct regular site visits to residents and tenants affected by construction works to gather feedback and communicate updates on schedules and potential impact Collaborate closely with contractors to proactively address and mitigate issues arising from construction activities Build and maintain strong relationships with residents, tenants, and key stakeholders Participate in project meetings and prepare accurate minutes of meetings Maintain proper documentation and records of all public relations cases, correspondence, and communication materials Handle coordination, submission, and documentation tasks related to project requirements Perform general administrative and clerical duties, as well as ad-hoc assignments Requirements 5 years of relevant experience in Home Improvement Programme (HIP) projects (mandatory) Ability to engage diverse stakeholders effectively A team-oriented individual who is willing to be based at site offices
