Job Description
In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Experience must be IT related and the experience may be demonstrated by paid or unpaid experience, as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - experience reviewing your own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, applicants must possess qualifying experience. To qualify at the GG-12 grade level your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level (GS/GG-11) in the federal service. For this position, qualifying experience is defined as administering IT systems and managing customer profiles; auditing cross-platform permissions; implementing disaster recovery and security compliance strategies; and providing advanced user support,
