Job Description
Service Design Consultant Location: Katowice - 2 days in office / 3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design. Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services. The opportunity We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success. Your key responsibilities Conduct user research to uncover needs and pain points. Map processes and identify improvement opportunities. Create service blueprints, journey maps, and personas. Co-create concepts and solutions with stakeholders. Prototype and test designs for feasibility and impact. Facilitate workshops and collaborative design sessions. Monitor service performance and gather feedback. Stay current with industry trends and best practices. Define success metrics and track progress. To qualify for the role, you must have Bachelor’s degree in design, Human-Computer Interaction, or a related field. 3+ years of proven experience in Service Design, Customer Experience design, or Product Design Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals. Strong portfolio showcasing your successful service design implementation. Ideally, you’ll also have Proficiency in additional languages (e.g., German or French). Knowledge of User Research, Usability Testing, and Analytics. Knowledge of product manageme
