Job Description
At Intapp, the Program Manager is responsible for managing a program of software implementation projects for Intapp’s clients. The Program Manager serves as a primary point of contact for the executive/senior client sponsors and manages interdependencies across all initiatives/projects in the migration program, while ensuring that value is delivered on time and within budget. The Program Manager holds the primary responsibility for program success and customer satisfaction and is a senior, seasoned professional who is adept at leading large teams and strategic programs. What you will do: Manage and drive a program plan, to include interdependencies across projects, working closely with the project managers, business unit leads and the Migration Program Director. Prepare, plan, and lead program updates to internal stakeholders Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise Dive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery Provide management in a matrixed capacity to project managers and Intapp services professionals Manage escalations swiftly with senior client leaders, working with the collective team to develop issue resolutions Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions Identify and match the skills of the project team members with projects, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer What you will
