Job Description
What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That’s Nice, But What’s the Job? So What Kind of Folks Are We Looking for? *Must reside in TX, UT, GA, FL, NV, NC, AZ or TN state* Responsibilities of the Job (Or Better Known as, Your Next Destination) Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. Properly adjudicates claims within approval limit and in accordance with department & industry standards. Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Effectively navigates department resources in order ensure adherence to department process flows and policies. Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims. Other duties as assigned Knowledge, Skills and Abilities (The Good Stuff) Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices. Must have clear and professional verbal and written communication, as well as strong negotiation skills Is proficient in typing and general computer skills. Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities Must be solutions-oriented. Requirements (a.k.a. What You Need to Get the Job Done) High-school diploma required; Bachelor’s Degree preferred. 3+ year
