Job Description
Company Overview [Omitted as no company information provided] Job Summary As a Command Centre Deployment / Incident Controller, you will monitor security operations, coordinate ground deployments, and manage incidents across client sites within a 24/7 Command Centre to ensure swift, effective responses to security threats and emergencies. Responsibilities Monitor live CCTV feeds, alarm systems, and access control platforms across multiple client locations to detect security threats promptly Respond in real-time to security breaches, system alerts, and emergency calls to mitigate risks effectively Coordinate deployment of ground personnel and mobile patrol units during incidents to ensure timely resolution Maintain accurate incident logs and generate detailed reports for internal and client review to support transparency and accountability Escalate critical incidents to management and liaise with law enforcement or emergency services to facilitate appropriate actions Ensure all Command Centre operations comply with Standard Operating Procedures (SOPs) and regulatory standards to maintain operational integrity Participate in regular drills and contribute to continuous improvement of incident response protocols to enhance preparedness Manage multiple screens and communication channels simultaneously to maintain situational awareness and operational control Utilize incident logging software and dispatch coordination tools proficiently to document and manage security events Communicate clearly and professionally in verbal and written forms to coordinate teams and report incidents effectively Demonstrate strong situational awareness and make quick, sound decisions under pressure to maintain security and safety Collaborate effectively within a team environment, upholding high levels of integrity and professionalism Required competencies and certifications Basic licensing under the Police Regulatory Department (PRD) Minimum PWM Rank of Senior Security Officer Minimum 2–4 ye
