Job Description
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Support Engineer I to join our team in the Eastern Time Zone! In this role, you'll collaborate with our Customer Support, Engineering, and Customer Success teams, troubleshooting a wide range of technical issues for our customers. Working alongside Greenhouse's engineers, you’ll have the opportunity to dive deep into the technical aspects of the Greenhouse product suite and sharpen your technical skills. Who will love this job An innovator – you think creatively to tackle problems and discover workarounds using all available resources A wordsmith – you have the ability to communicate clearly, concisely, and with a friendly tone in order to transcend the starkness of chat and email to leave customers feeling heard A project manager – you can multi-task and balance priorities without breaking a sweat What you’ll do Effectively resolve the most complex technical issues for customers, including providing guidance, routing product feedback, and handling escalated customer problems Triage and manage open customer issues, escalating when appropriate to ensure timely and satisfactory resolution Collaborate cross-functionally with Customer Success, Product, and Engineering teams to deliver a seamless
