Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you enjoy being at the forefront of new, non-traditional data center deployment activities; operating in a highly ambiguous environment; driving long-range business growth in support of an evolving business strategy; and working across teams to solve challenges and remove obstacles, then this is the role for you. The AWS Non-Standard Infrastructure Global Delivery Team has an immediate opening for a Sr. Technical Infrastructure Program Manager to drive non-standard infrastructure capacity delivery around the world. You will lead cross-functional teams to drive the development and implementation of non-standard infrastructure designs and develop and document requirements, budgets, and project schedules to drive timely infrastructure delivery; drive improvements to the health of the fleet; and make data-driven decisions that influence large capital investments. Your role will span long-range planning for complex, multi-year capacity delivery and capital improvement initiatives; working with local teams to plan, initiate, and execute specific projects and drive coordination of local efforts to implement global fleet optimization activities. You will work across the entire AWS organization and partner with key stakeholders and partner teams to find solutions for both short- and long-range demand plans, address short- and long-term capacity constraints, and drive projects from conceptual feasibility through development of detailed technical requirements, budget approval, completed design, implementation, functional testing, and deployment. Finally, you will drive accountability across the Infrastructure organization and develop mechanisms to monitor the health of the capacity delivery and sustainment program, escalating issues to executive leadership as needed.This role offers an opportunity to drive and influence business-critical decisions impacting the long-term future of AWS, working at the leading edge of emerging capability and service offerings. The Candidate must be comfortable managing remote project teams delivering novel and sometimes pioneering solutions across multiple countries and time-zones; assessing, identifying, and mitigating downstream risk; troubleshooting unforeseen and time-critical implementation issues as they arise; removing bureaucratic barriers to project success; and dealing with persistent uncertainty, pitfalls, and change. Being able to build and manage cross-functional matrixed teams, establish trust with a variety of internal customers and stakeholders, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery is essential. Most importantly, the Candidate must be able to act independently, using good judgement to drive timely decision making and deliver high-quality results. Up to 15% domestic and international travel may be necessary to support AWS non-standard infrastructure planning and scaling efforts.If you demonstrate these qualities, are a "get stuff done" kind of person, and enjoy the challenges of delivering technical and highly innovative projects, this position is for you!Key job responsibilities• Lead development and execution of regional capacity scaling strategies for multiple non-standard infrastructure programs • Work with regional capacity delivery teams and to plan deployment and scaling activities• Coordinate project activities with other relevant projects to gain both cost and execution efficiencies• Solve problems and remove blockers to timely capacity delivery • Identify opportunities to invent and simplify processes, identifying business risks and implementing resolutions and scalable mechanisms• Communicate ideas to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives• Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health• Develop and implement scalable, data-driven process improvements• Develop standard operating procedures, change/communication plans, and project/program-level status updates• Drive adoption with internal stakeholders through effective change management.• Keep the customer experience as the primary focusA day in the lifeIts typically different day-to-day, but generally you will engage with local project teams to plan, execute, and monitor build projects; work with finance and procurement teams to fund and purchase equipment and materials; look downstream to identify risks to schedule and cost; work with partner teams to identify opportunities to deliver capacity better, faster, cheaper without diminishing quality or increasing schedule risk; and working with customer teams to plan more effectively for the future.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
