Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand. A day in the life (Responsibilities) As Manager, Marketing Success, you will hire, develop, coach and manage a team of Marketing Success Managers. You take pride in your ability to lead and motivate high-performing professionals to exceed their goals. You bring high levels of empathy, business acumen and technical aptitude. You are solution-oriented with a history of process improvement and change management. If you enjoy managing and building a team and are excited about helping restaurants drive growth, then this is the role for you! In this role, you will: Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards Develop and implement innovative ways to work smarter and scale the team. Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews. What you'll need to thrive (Requirements) 8+ years in customer success
