Job Description
Reports to Director of Sales Job Summary You will support the sales team by managing administrative tasks, coordinating group bookings and events, conducting site inspections, and maintaining client communications to ensure smooth sales operations. Responsibilities Provide administrative and clerical support to the sales team to ensure efficient daily operations File reports, handle phone calls, respond to customer enquiries, and reply to emails promptly Conduct site inspections in the absence of the Sales Manager to assess event and room setups Follow up on group rooming lists, track cut-off dates, and prepare proforma invoices accurately Prepare corporate rate letters, proposals, and contracts to support sales agreements Coordinate functions and activities with other hotel departments to ensure seamless event execution Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad hoc groups Assist in processing FIT reservations and prepare confirmation letters for group bookings when needed Generate and maintain an up-to-date client database to support sales outreach and tracking Manage the flow of information and correspondence related to the Sales and Marketing Department internally and externally Perform other duties as assigned by hotel management to support departmental goals Required competencies and certifications Minimum 1–2 years’ experience in a similar role within the hotel industry Excellent oral and written communication skills to interact effectively with clients and team members Strong computer skills to manage databases, correspondence, and documentation Ability to adapt to a fast-paced environment and meet tight deadlines consistently
