Job Description
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details The Senior Manager, Field Training & Customer Learning Experience is responsible for the development, execution, and continuous improvement of training programs for Field Service personnel across direct and distributor organizations. This role leads the design and delivery of the technical training curriculum, certification programs, and learning experiences, ensuring Field Service teams are equipped with the knowledge and skills needed to perform effectively. A key focus is creating consistent training approaches, tools, and standards across regions to drive alignment and quality. In addition, this role extends training beyond internal teams by developing a customer learning strategy and experience, including a customer-facing training portal that supports customers for first-line troubleshooting and basic maintenance, improving efficiency and reducing unnecessary field service dispatches. The role also provides sales training operational support, ensuring consistency in training tools, deployment strategies, and compliance/record-keeping practices, with the opportunity to evolve scope as the function scales. The position requires strong working knowledge of field service operations to translate real-world service activities into practical, high-impact training solutions. Key Responsibilities: Training Development & Curriculum Management Design, develop, and maintain technical training curricula for Field Service personnel, including onboarding, product training, and advanced skill development. Translate knowledge of installation, maintenance, and troubleshooting practices into effective training materials and learning experiences. Develop a range of training assets including instructor-led content, e-learning modules, job aids, and as
