Job Description
Job Description Industry/ Organization Type: Freight Forwarding Position Title: Regional Commercial Manager Working Location: Gul Circle Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm) Salary Package: Basic salary up to $9,000 + AWS Duration: Permanent Role Key Responsibilities Work with Senior Operations Managers to regularly review and plan service loading at each depot and identify any gaps. Create and implement a sales plan for each depot, targeting both existing and new customers, considering depot capacity, profit margins, regional market needs, and depot strengths. Support Senior Operations Managers in evaluating and growing the customer base. Communicate with customers regularly to understand their needs and offer suitable solutions. Identify and pursue new business opportunities through research and generating leads. Build and maintain strong relationships with key decision makers at current and potential customers, serving as the main contact to ensure satisfaction and handle concerns. Develop tools to measure customer satisfaction and set standard service level agreements (SLAs) and key performance indicators (KPIs) to track company performance. Lead price negotiations, understand market pricing, and set effective pricing strategies. Respond promptly to customer commercial enquiries, including preparing and following up on offers, in coordination with Senior Operations Managers and Customer Service. Develop and maintain sales reports. Set and achieve sales targets for each location. Support the budgeting process using sales forecasts, customer growth data, and demand for new services. Lead contract negotiations with customers to secure favorable terms for the company. Review contract documents, identify risks, and suggest solutions. Monitor contract compliance and resolve any issues or disputes that arise. Stay updated on industry changes, new technologies, and regulations that may affect the business. Provide market insights and recommendations to hel
