Job Description
As a Manager II, ML Data Operations, you will lead 6-8 Team Managers and oversee large-scale ML data annotation and operational delivery teams across remote and work-from-office environments. This role - Bachelor's degree in any field of study - Experience managing large teams of 150 people or more - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience gathering and analyzing large amounts of data and delivering continuous business improvements - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - 8+ years of overall experience with at least 4–5 years of people management experience in Operations, AI/ML support Operations, Annotation services, or large-scale operational environments. - Proven experience driving operational KPIs including productivity, quality, SLA adherence, compliance, and operational / annotation experience metrics. - Experience in workforce management, shift planning, escalation management, and business continuity planning. - Ability to lead remote/hybrid multicultural teams in fast-paced, ambiguous settings with flexibility for rotational shifts and business-critical demands.
