Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a proactive and detail-oriented Senior Renewal Representative to own the customer renewal experience in a fast-moving SaaS environment. In this role, you’ll be responsible for managing the full renewal cycle across a portfolio of customers—ensuring timely renewals, identifying expansion opportunities, and minimizing churn. As a key revenue contributor, you’ll work closely with Sales, Post Sales, and Product teams to deliver a seamless and value-driven renewal process that aligns with product usage and customer goals. What You’ll Do Manage a high volume of renewal opportunities across multiple customer segments for the APAC region. Proactively engage customers to confirm intent to renew, answer questions, and communicate the value they’re receiving from the product. Collaborate with Sales on more complex or strategic renewals. Partner with cross-functional account t
