Job Description
Lead. Drive Sales. Build Experiences. Grow the Soap Ministry Brand. ABOUT SOAP MINISTRY Soap Ministry is a leading experiential workshop and natural skincare brand in Singapore, specialising in soap making, skincare, essential oils, resin art, STEM learning experiences, and corporate team bonding programmes. We are seeking a dynamic, hands-on leader to manage workshop operations, drive sales performance, and develop a high-performing team of facilitators and customer experience staff. KEY RESPONSIBILITIES Sales & Business Growth * Achieve and exceed monthly sales targets for workshops and retail products * Drive upselling of workshop packages, corporate bookings, and add-on products * Identify new sales opportunities (schools, corporates, tourism, events) * Follow up on leads and convert enquiries into confirmed bookings * Support pricing strategies and promotional campaigns Operations Management * Oversee daily workshop and retail operations * Ensure smooth execution of all scheduled workshops and events * Maintain inventory, materials, and workshop readiness * Ensure high standards of customer experience and service quality * Handle on-site troubleshooting and operational issues Team Leadership & Training * Supervise and guide junior staff and workshop facilitators * Conduct onboarding and training for new team members * Set performance expectations and monitor staff productivity * Provide coaching to improve facilitation and customer service skills * Lead by example during workshops and events Customer Experience * Ensure every customer has an engaging, memorable workshop experience * Handle customer feedback, complaints, and service recovery * Maintain strong communication with corporate and school clients WHO WE ARE LOOKING FOR * Proven experience in retail, events, education, hospitality, or workshop operations * Strong leadership and team management skills * Sales-driven and target-oriented mindset * Confident in speaking, presenting, and engaging groups * Hi
