Job Description
Together, We Can Make A Significant Impact – Position Overview We are looking for a proactive and experienced Senior Business Analyst to lead requirements discovery, analysis, validation, and delivery support for complex or cross-functional digital initiatives. This role is expected to be approximately 70% execution-focused and 30% strategic , requiring the candidate to work hands-on with stakeholders, product teams, designers, engineering teams, operations, and business users, while also shaping recommendations that influence product direction, process improvements, and long-term decision-making. The Senior Business Analyst should be comfortable working with ambiguity, challenging assumptions, navigating conflicting stakeholder needs, and translating complex business and technical requirements into structured, actionable specifications. The role also requires strong ownership in ensuring that solutions are validated, business outcomes are met, and junior Business Analysts are guided in effective requirements and stakeholder management practices. Be Part of Our Success – Key Responsibilities Requirements Discovery & Problem Framing • Lead requirements discovery for complex or cross-functional initiatives through stakeholder interviews, workshops, walkthroughs, and desk research. • Manage stakeholder expectations and challenge assumptions to uncover the real problem before jumping to solutions. • Translate ambiguous business needs into structured, actionable, and testable business and technical requirements. • Develop user stories, acceptance criteria, process flows, use cases, business rules, service journeys, and technical specifications that guide delivery teams. • Architect requirements that address cross-functional challenges across business, operations, product, design, and engineering teams. • Navigate conflicting requirements between stakeholder groups and facilitate consensus without defaulting to the loudest voice or existing way
