Job Description
Together, We Can Make A Significant Impact – Position Overview We are looking for a proactive and detail-oriented Business Analyst to support the discovery, analysis, validation, and delivery of digital solutions. This role is expected to be approximately 90% execution-focused and 10% strategic , requiring the candidate to work closely with business stakeholders, product teams, designers, developers, testers, and operations teams to understand user needs, document requirements, support solution design, and validate that delivered solutions meet business objectives. The candidate should be comfortable engaging stakeholders, facilitating discussions, analysing business processes, translating needs into clear requirements, and supporting Agile delivery. The role requires someone who does not simply document what is requested, but seeks to understand the underlying problem, challenge existing ways of working where appropriate, and propose practical improvements. Be Part of Our Success – Key Responsibilities Business Analysis & Requirements Management: • Gather, document, and validate functional and non-functional requirements through stakeholder interviews, workshops, walkthroughs, and desk research. • Go beyond what is asked to understand the underlying business problem before proposing or documenting solutions. • Translate stakeholder needs into clear, actionable user stories, acceptance criteria, use cases, process flows, and technical specifications that development teams can execute against. • Maintain clear and up-to-date requirements artefacts, process maps, decision logs, meeting notes, and supporting documentation. • Ensure requirements are clear, complete, traceable, testable, and understood by both business and technical stakeholders. Business Process Analysis & Improvement • Map current-state business processes and identify inefficiencies, gaps, pain points, and improvement opportunities. • Propose practical process enhancements that imp
