Field Service Engineer - EMEA

At Element Biosciences , we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking a Field Service Engineer who will play a pivotal role supporting our growing customer base in Italy and travels in EMEA region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry or also fresh from school. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to Senior Field Service Manager EMEA and will be a Italy, preferred Milano or Northern Italy region based role with travels in the EMEA region. If you possess the following and want to make a meaningful impact, we invite you to explore this role. Essential Functions and Responsibilities: Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers Identifying root causes and resolving product issues in the field Collaborating with internal partners to resolve customer issues and improve processes Interacting with customers to offer and assist in service contract sales and other service products Assessing maintenance/service needs and implementing a plan of action for instrument service Displaying professionalism, understanding, tact and technical knowledge in all customer interactions Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock man