Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind? We're looking for a collections outsourcing operator who enjoys the challenge of building from scratch to join us as Operations Principal Associate, Collections & Recoveries. Mission Lane is making a serious investment in expanding its collections capabilities, and one of the most consequential pieces of that is building an Agency Outsourcing program where none exists today. This role is how that gets done. You'll report to the Operations Senior Manager, Collections & Recoveries, work remotely with required travel, and partner directly with engineering, data, legal, and compliance to design and build the infrastructure that moves accounts into an external agency network. The impact you'll make: In your first year, the measure of success is ownership. You'll take control of a complex, multi-stakeholder initiative, become Mission Lane 's primary operational point of contact with our first vendor partner, and build the foundational infrastructure this program will run on. That means SFTP file transfer pipelines, automated account placement logic, a vendor scorecard framework, QA and call-monitoring protocols, and the exception playbooks that make transitioning accounts from internal operations to external agencies seamless. You'll thrive in this role i f: You've built outsourced collections infrastructure before and can speak in specific terms about what you designed, what changed, and what the results looked like. Figuring out what's needed is part of the job for you, not an obstacle to it. You're equally comfortable in a technical conversation about file transfer pipelines and a compliance review about regulatory guardrails; you know which meet
