Job Description
Dreаmix was founded 19 years ago by passionate IT students, who wanted to create the dreamiest workplace where everyone is heard, works under transparent management, and lives up to their full potential. Now, many years later, we deliver software solutions for renowned companies from Germany, the UK, Switzerland, and Silicon Valley. Dreamix provides quality software services and products for top enterprises around the world through Java and Web technologies. We believe that the employer-employee relationship must be in the form of partnership not transaction. We are committed to investing as much as possible in our employees and we expect the same from you. Culture is what makes us different as we strongly believe in striving for mastery, teamwork, knowledge sharing, proactivity, a healthy lifestyle, and personal development. At Dreamix, we’re actively seeking a visionary AI Architect to join our growing team. We’re looking for someone who can bridge the gap between business objectives and practical AI implementation, focusing on transforming the customer support lifecycle with predictive and data-driven solutions. If you enjoy driving innovation from prototype to production and want to act as a technical mentor in a collaborative environment, we’d be glad to hear from you. Responsibilities: Innovate and oversee the AI capabilities powering reactive, proactive, and predictive customer support across all products and solutions. Analyze customer issues and risk patterns to embed predictive and preventative AI capabilities directly into the support lifecycle. Lead the ideation, prototyping, and scaling of AI-driven solutions from Proof of Concept (PoC) to full production. Collaborate closely with engineering, operations, product, and customer-facing teams to implement, optimize, and align solutions with business objectives. Continuously evaluate new AI tools and technologies to improve efficiency, accuracy, scalability, and data compliance. Act as a mentor within a net
