Job Description
Opportunity to work with a Grade A Real Estate Developer Opportunity to work for a large commercial development About Our Client The hiring company is a large organization in the property sector, known for its focus on delivering exceptional real estate solutions. It offers a professional environment with a commitment to excellence in customer service. Job Description 1. Core Interior Design To oversee and review ID of projects and work towards creating amenities in that space relevant to the audience: Office / Mall visitor Critical review of the ID presentations with recommendations Create amenities for the product richness and aspiration for the product 2. Strategy & Inhouse Capability Building - Create original experience concepts (sensory standards, art strategy, wayfinding philosophy, hospitality protocols) without dependency on external consultants. Build reusable internal toolkits: brand customer experience guidelines, design templates, audit frameworks, training modules. Decide what to outsource (e.g., fragrance formulation, app development) vs. keep inhouse (concept design, journey mapping, content programming) 3. Physical Experience Design - Develop and enforce portfolio-wide sensory standards (signature fragrance, music playlists, lighting warmth). Own art-in-architecture strategy - curate rotating sculptures, murals, digital art installations inhous Design furniture, biophilia, and layouts for common areas (pantries, breakout zones, atriums). 4. Service & Human Experience Set uniform and grooming standards for facility staff, concierge, security. Create hospitality training modules (delivered by internal team or low-cost partners). Run frictionless tenant onboarding experiences and feedback systems. 5. Unloved Spaces" Remediation: Audit and retrofit dead spaces (parking, loading docks) into experiential zones. The Successful Applicant A successful GM (Customer Experience) should have Bachelor in Architecture/Interior Design reputed institute 18 - 22 years of relevant work experience What's on Offer Competitive salary package within the property sector. Opportunities for professional growth in a large organization. Inclusive and supportive company culture. Located in New Delhi, offering a dynamic work environment. If you are ready to shape customer experiences in the real estate industry, apply now to join this exciting opportunity in New Delhi.
