Job Description
JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates. Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club. Responsibilities Allocate sufficient staffing daily to meet operational demands and maintain service quality Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences Build and sustain strong guest relationships to enhance loyalty and repeat visits Resolve guest issues promptly to maintain high satisfaction levels Personally meet, greet, and room VIP guests, delivering exceptional service Develop and review staff rosters to achieve productivity and service goals Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities Assist guests with check-in, check-out, and cashiering tasks efficiently Design, coordinate, and manage service delivery systems using resources, data, and standards Ensure guest relations services meet hotel standards and align with strategic objectives Maintain a visible management presence by coaching employees to handle guest feedback effectively Welcome guests warmly on arrival and manage room key issuance following hotel protocols Support guests throughout their stay by addressing needs, feedback, and providing guidance Manage guest communications including mail, messages, and phone calls professionally Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates Preferred competencies and qualifications Minimum 2 years supervisory experience in the service industry Tertiary ed
