Job Description
Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements Create / update and track ticket in ticketing tool to closure observing SLA commitments Escalate, when necessary, in accordance to escalation matrix Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems. Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System. Liaise and work closely with customers to address service concerns and to solve technical problems. Work with technical team to resolve more advanced issues when necessary Perform Install / Move / Add / Change (IMAC) activities as tasked Ensure all material is properly documented and handed over during shift changes Perform any ad-hoc duties as assigned Build sustainable relationships and engage customers by taking the extra mile Requirements: Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline. 1–2 years of relevant experience in system monitoring, operations support, or a similar environment. Experience in a monitoring center or operations support role is preferred. Basic knowledge of networking and database management is advantageous. Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage. Airport operations experience will be an advantage. Strong communication, analytical, and problem-solving skills. Self-motivated, proactive, and able to work independently as well as within a team. Ability to work effectively under pressure and interact with stakeholders at all levels Working hours Rotating 12 hou
