Job Description
Amazon Business (AB) organization is seeking a Senior Manager to lead the Seller Success Services Team (S3T) and shape the strategic direction of seller support operations within AB3P. This role combines - 7+ years of experience managing operational teams in sales support, customer service, e-commerce, or marketplace environments, with a proven track record of building high-performing organizations - 3+ years of experience in a senior leadership role (L6) with demonstrated strategic impact beyond direct team management - Bachelor's degree in Business, Industrial Engineering, Computer Science, or related field (or equivalent practical experience) - Demonstrated experience developing and defending strategic business cases, narratives, and operational planning documents for senior leadership (Director/VP level) - Proven ability to manage cross-organizational stakeholder relationships at senior levels and influence outcomes without direct authority - Experience identifying and launching new services or programs that expanded team scope and delivered measurable business impact - Strong people leadership: performance management, talent development, succession planning, and building inclusive high-performance cultures - Experience with data-driven decision making: building metrics frameworks, analyzing operational data, and translating insights into strategic actions - Experience leading change management through organizational transformations, service expansions, or process redesigns - Strong written and verbal communication skills with the ability to influence stakeholders at all levels; demonstrated experience authoring business documents including program narratives, strategy documents, and operational business reviews
