Job Description
Respond to Technician queries via phone or email regarding engine and PowerGendiagnostics and performance issues. Perform Level 1 troubleshooting using diagnostic service manual and search portal ofCummins. Accurately capture Technician queries and identify basic level troubleshooting. Escalate complex issues to Level 2/3 support teams with detailed documentation. Maintain logs of diagnostic sessions and resolutions while utilization key applicationsincluding Salesforce and Genesys along with Cummins’ in-house applications. Ensure high-quality customer service and technical accuracy in every interaction.Shift Timings – This role demands for suitable candidate to manage 24*7 operations –Predominant night shift (4pm onwards)Qualifications: B.E. or B. Tech Mechanical/Automobile or Diploma in mechanical/Automobileengineering, Automotive Technology, or related field. 1–2 years of experience in engine diagnostics or technical support preferred. Strong verbal communication skills and fluency in English to be able to interact withNAM customers, dealers and distributors. Familiarity with automotive systems and basic diagnostic tools. Ability to follow structured troubleshooting protocols.
