Job Description
Headquarters: WEST VIRGINIA URL: http://wvstateu.edu As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude. Responsibilities Respond promptly and professionally to live chat messages on our website Answer general questions about school programs, admissions, campus life, and events Provide accurate information and direct complex inquiries to the appropriate departments Maintain a friendly, helpful, and inclusive tone in all written communication Log conversations and frequently asked questions for internal team use Collaborate with the Communications and Admissions teams to stay updated on current events and messaging Ensure a warm and professional digital presence during all interactions Stay organized and manage multiple conversations simultaneously <div
