Job Description
We are seeking a highly organized, detail-oriented, and professional Virtual Medical Receptionist & Diagnostic Scheduling Specialist to support our fast-paced diagnostic imaging practices across both our Roseville and Elk Grove locations. You will serve as a vital link between patients, referring physicians, and our clinical teams. You will be responsible for managing complex scheduling for advanced modalities (MRI, CT, Ultrasound, and X-Ray) while flawlessly executing front-end insurance workflows. Superior multi-tasking skills and a calm, reassuring phone presence are essential for success in this role. Core Responsibilities: Multi-Site Diagnostic Scheduling & Communication Call Management: Efficiently handle high-volume inbound and outbound patient phone calls, maintaining a warm and professional demeanor. Advanced Imaging Scheduling: Coordinate, book, and reschedule specialized patient appointments for MRI, CT, Ultrasound, and X-Ray across both the Roseville and Elk Grove facilities. Provider Coordination: Securely fax diagnostic reports and manage real-time communication updates with referring provider offices. Insurance Verification & Prior Authorizations Eligibility Verification: Conduct thorough insurance eligibility and coverage checks prior to patient appointments to prevent billing disruptions. Referral Processing: Review, log, and process incoming patient referrals sent from community physician offices. Prior Authorizations: Prepare and submit accurate prior authorization requests through various insurance payer portals to secure medical necessity approvals for advanced imaging scans. Data & EMR Systems Management EXA System Optimization: Manage all digital appointment blocks, patient demographics, and clinical scheduling documentation strictly within the EXA EMR platform. Data Integrity: Ensure all uploaded scripts, referrals, and approved authorization forms are precisely mapped to the correct patient charts. Requirements Experience: Minimum 2+ years o
