Senior Business Operations Analyst

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: This is an exciting opportunity to join a growing Collections Center of Excellence (CCoE) team that has developed strong partnerships and working relationships with other key functional areas. The Senior Business Operations Analyst will be an integral member of the CCoE team, and will provide thought leadership to shape the strategy of the partner Ops teams. This person will partner with other analysts to lead the analysis, reporting, and modeling validation to develop and interpret information. Driving data-led operational decision-making, policy/procedure formation, growth management, and other managerial functions are core to this role. In addition to strong analytical skills, this person will need exceptional communication skills and relationship skills in order to turn ideas into reality. This Senior Business Operations Analyst will be part of the Business Planning & Analytics (BP&A) team within CCoE. This is a critical role that will develop new MIS Tableau reporting and a