Job Description
About this role: Wells Fargo is seeking a Senior Technical Analyst to support and evolve our ServiceNow HR Service Delivery (HRSD) platform with a strong emphasis on AI driven search, insights, and analytics to maximize employee self-service and deliver a consistently positive employee experience. This role will serve as a technical and analytical expert across Employee Centre Pro, AI Search, Virtual Agent, Knowledge Management, Now Assist, and HR analytics, leveraging data and AI capabilities to reduce friction, improve discoverability, and drive measurable outcomes such as case deflection, faster resolution, and higher employee satisfaction. The ideal candidate brings strong HRSD domain expertise, deep knowledge of ServiceNow platform capabilities (Yokohama or newer), and the ability to translate business needs into scalable, maintainable ServiceNow solutions that enhance the employee experience. In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivale
