Job Description
The case officer will provide case management, financial counselling and support to clients who are facing with debt-related issues. The role involves assessing client needs, developing debt resolution plans, and connecting them to relevant financial and social assistance schemes. The officer ensures a client-centered approach while maintaining professional and ethical social service standards. Job Description: Case Management and Counselling Conduct intake interview and assessment to determine client eligibility for services and programmes. Develop and implement debt resolution plans tailored to clients’ financial situations including providing financial literacy education, budgeting and debt management strategies. Maintain accurate and up-to-date client case records, intervention plans and progress reports. Ensure that correspondences are documented promptly. Monitor and review clients’ progress regularly Referral to appropriate social service agencies for follow-up support if required and provide case coordination by linking clients to appropriate resources such as employment services, housing assistance etc. Keep abreast of national help-agencies schemes and ensure that clients leverage the schemes. Evaluate the effectiveness of services rendered to clients on a six-monthly basis. Provide psycho emotional support and conduct risk assessment where required for clients who are in distress Advocate for clients by liasing with various relevant agencies such as financial institutions and creditors Identify and escalate complex cases requiring more advanced case management intervention Group and Community Work Assist in the planning and organizing of debt advisory support group sessions, financial education programmes and other support activities for clients. Facilitate support group sessions and perform the relevant follow-up actions required. Engage in collaborations with volunteers and relevant agencies for greater outreach to other helping professionals, individua
