Job Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: As a Fraud Operations Analyst, you will serve as a fraud-fighting detective, playing a key role in making Gusto the safest and most secure payroll and benefits solution. In this role, you will identify patterns, recognize uncharacteristic behavior, and apply critical thinking to protect our customers. Beyond investigation, you will continuously look for opportunities to iterate and optimize our processes — driving greater efficiency and reducing customer pain along the way. This role also sits at the front line of Gusto’s increasingly AI-native Risk Operations work. You’ll serve as the human in the loop for AI-powered workflows—reviewing flagged cases, validating AI outputs, making nuanced decisions where human discretion matters, and helping improve the systems we use every day. Abo
