Job Description
City: Manila State/Province: Manila Posting Start Date: 3/31/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Roles and Responsibilities: Enforce accounts policy guidelines while reviewing complaints from the accounts online community. Looking for spam within platform and complete video review for removal from the platform Deliver excellent customer service and ensure customer satisfaction in transactions Ensure accurate documentation of each transaction Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution Escalate transactions to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer information confidential and secured Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist client
