Job Description
Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Reporting to the Manager of the PeopleHub, North America, the PeopleHub Partner provides specialized support to employees and front line managers across the organization. This role engages with employees and leaders at critical moments in the employee lifecycle to ensure an equitable, inclusive, and respectful experience consistent with Toast’s policies, values, and culture. As a central point of expertise within the PeopleHub, this role bridges “Performance” (skill), “Conduct” (will), and where leaders need to support in key moments that matter. This role coaches front-line leaders through performance situations while also owning complex ER matters including workplace investigations, compliance, and formal conflict resolution. The PeopleHub Partner must perform work with limited supervision, handle high-volume routine cases and highly sensitive employment situations with emotional intelligence, and exhibit superb written and verbal communication skills. A day in the life (Responsibilities) Performance Management Act as a consultant to front-line leaders on performance management, including: Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions. Enabling leaders of leaders (up to Director level) to coach their own team on these expectations. Advising on navigating low performance and supporting equitable and consistent intervention for employees who require support to meet role expectations. Influence leaders to manage performance throughout the year, including leveraging key moments and data outside of the annual performance review
