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The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen. This position will be hybrid: M/T/W in office and Th/F are WFH Reports to: Onboarding Manager What You Will Own Develop and manage relationships with customers throughout the implementation process. Manage a portfolio of customers in various stages of implementation. Act as the project manager/point contact for each customer. Keep the customer informed throughout the process and set clear expectations. Teach and train customers how to maximize the value of the Weave platform. Provide a five-star customer experience with each customer. Triage, troubleshoot and prioritize issues as they arise during implementation. Coordinate with adjacent teams on all tasks related to onboarding. Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. Aid offices with installing their Weave software and hardware. Handle escalations with customers. Daily documentation of all completed and uncompleted work. Manage your calendar and scheduled events What You Will Need to Accomplish the Job 2+ years of experience in Account Management / Implementation. Drives Results: Consistently achieving results, even under tough circumstances. Persists in accomplishing objectives despite obstacles and setbacks. Ensures Accountability: Holding self and others accountable to meet comm