Staff External Product Manager

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Jose or San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. The Role The External Product Manager is the ultimate steward of the customer’s success. Working hand-in-hand with Sales, Solutions Engineering, and Customer Success, you will be the product and technical voice embedded in our most important accounts. You will operate with a founder’s mindset: deeply invested in account outcomes, proactive in solving problems, and relentless about making customers successful on Lambda’s platform. This is a high-visibility, outbound role where your ability to build genuine trust, navigate complex technical environments, and drive product-led account growth will define your impact. You will own the product and technical dimensions of customer engagement across pre-sales and post-sales for Super Intelligence (SI) and Enterprise customers, partnering closely with Sales who own the commercial relationship. You will wear multiple hats: Product Management, Program Management, Technical Account Management, and strategic communications. When done right, this collaboration leads to renewals, upsells, co-build partnerships, and case study opportunities that fuel Lambda’s growth. What You Will Do Own pre-sales and post-sales customer engagement for SI partners, SI-led customers, or enterprise accounts, acting as the primary technical and commercial interface. Serve as the internal champion and steward of customer success, representing customer needs, constraints, and priorities across technical, operation