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About Bland AI We’re a series B startup, and have raised $65 million from Emergence Capital, Y Combinator, and the founders of PayPal and Twilio. We have grown to a 60+ person team, and we serve customers like Better.com , by delivering the most friendly, helpful, and human-like AI phone agents in the world. Why this role exists We are looking for a detail-oriented and customer-obsessed Customer Engineer to join our customer team. In this role, you will be the go-to person for addressing customer issues, troubleshooting technical problems, and ensuring our users—including developers—have a seamless experience with Bland. You’ll work closely with internal teams to resolve challenges efficiently, advocate for the needs of both end-users and developers, and help foster a positive, informed developer community. What You Will Do: Serve as the primary point of contact for enterprise customers and developers seeking technical assistance via email, Slack, video calls, and community channels (e.g., Discord). Triage, debug, and resolve technical issues across the platform, owning first pass investigation and driving tickets to resolution within the internal ticketing system. Collaborate with internal teams, including our Forward Deployed Engineering and Engineering teams, to ensure timely issue resolution and incorporate developer feedback into product improvements. Build and maintain internal dashboards and workflows that support day to day admin tasks, automate manual processes, and provide visibility into customer health, support performance, and revenue. Maintain accurate and detailed documentation of customer interactions, issues, and resolutions. Develop and update support resources such as FAQs, troubleshooting guides, and knowledge base articles alongside developer-focused documentation, sample code, and tutorials. Stay informed about product updates, new features, and developer best practices to better support both technical and non-technical users. Build and grow th