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Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role We’re looking for a versatile, high-craft Knowledge & Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia. This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You’ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence. This is a builder role for someone who loves turning complex product and workflow changes into clear, usable, well-structured experiences. What You’ll Do Own Academy publishing and learner flow Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences. Ensure Academy content is structured clearly, tagged correctly, QA’d thoroughly, and published with a consistently high quality bar. Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy. Build high-quality learning content Translate product workflows, feature changes, and customer use cases into clear, accurate, enga