Manager, Account Manager | Mid-Market

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role You will be a front-line manager to a group of 5–8 Account Managers, each managing a book of ~150 customers in Ramp's Mid-Market portfolio. You'll be responsible for coaching, mentoring, and developing your team while partnering closely with Sales, Marketing, Operations, Risk, Product, and executive leadership to drive outcomes for this segment. As a key member of the sales leadership team, you'll help build and refine Ramp's account management motion. What You’ll Do Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers Engage frequently with key customers and become deeply embedded in customer relationships with top accounts Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals Report on team performance and forecast to senior leadership Hire and train new Account Managers on Ramp’s product,