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About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for three Anchor Days (Mondays, Tuesdays & Thursdays) and requests that employees spend the majority of their week in the office. About the Role: Drive AI adoption, value delivery, and renewals at scale for a product people love : Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through scalable training and working sessions to build workflows that solve their specific problems — with AI at the center. Own renewal execution grounded in proven value and outcomes : As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness — even across a large, diverse book of business. Help build the foundations of Customer Success at Notion: As a key member of our Scaled CS team, you'll be instrumental in defining, refining, and scaling our commercial motion across a high-volume portfolio. Meaningfully shape our future product: As you engage with custo