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About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: As an Enterprise Technical Support Specialist, Korea, you will partner closely with our enterprise customers and internal Engineering/Product teams to troubleshoot complex technical issues end-to-end—from intake and scoping through root cause analysis and durable resolution. You’ll combine deep technical investigation with strong stakeholder management to drive clear updates, timely escalation when needed, and long-term improvements to the systems, tooling, and processes that make enterprise support more scalable and reliable. In this role, you will independently lead cross-team, multi-phase workstreams (e.g., incident/bug triage → investigation → engineering fixes → rollout → postmortem → knowledge enablement), and help the team measure and improve outcomes using operational metrics (e.g., time-to-mitigation, reopen rate, deflection). Drive alignment across Engineering, Product, and GTM stakeholders by influencing priorities and timelines to deliver customer outcomes. What You’ll Achieve: Deliver white-glove support to our largest customers by owning high-impact technical issues from intake to resolution, prioritizing durable fixes over temporary workarounds. Build strong relationships with enterprise customers through clear communication, expect