Head of Support, AMER & EMEA

About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The Head of Support, AMER & EMEA will design and own the strategy for leading and scaling a high-impact team of technical and general support agents across five hubs in North America and Europe. As the senior CX leader overseeing these regions, you will set the vision, define the operating model, and drive execution in close partnership with Global CX, CS and Sales Leadership and the Regional GMs. You will shape and govern the regional support strategies end to end, ensuring it aligns with our global standards while reflecting the unique needs of AMER & EMEA customers. You will collaborate closely with the Head of Support, APAC and the Global Head of CX to define and maintain a cohesive global operating cadence. You will champion and accelerate the growth of CX within our AMER & EMEA region, including leading cross-functional initiatives that elevate both the agent and customer experience. The successful candidate will bring extensive experience leading with data, entering and scaling new western markets, and developing managers and senior ICs into a consistently high-performing, values-driven organization. This role will be require to travel across NAMER and Europe and to work across different timezones. What You'll Achieve: Design and own the lo