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<div class="content-intro"><p>Our <a href="https://www.greenhouse.com/mission" target="_blank">mission</a> at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.</p> <p>Join us to do the best work of your career, solving meaningful problems with remarkable teams.</p></div><p>Greenhouse is looking for a <strong>Manager, Customer Success </strong>to lead a team of Customer Success Managers responsible for driving retention and product adoption across our customer base. This is a<strong> 9-month fixed-term contract (June 2026 – March 2027).</strong></p> <p>In this role, you’ll combine people leadership, customer strategy, and operational rigour to help your team deliver measurable value to customers while achieving key outcomes such as gross retention and product adoption.</p> <p>You’ll partner closely with Account Management, Professional Services, Support, Product, and Revenue Operations to ensure customers see Greenhouse as a strategic partner in achieving their hiring goals.</p> <h4><strong>Who will love this job</strong></h4> <ul> <li><strong>An inclusive leader - </strong>you intentionally build high-performing, diverse teams and foster an environment where people from all backgrounds can succeed.</li> <li><strong>A coach - </strong>you enjoy developing others through regular feedback, clear expectations, and hands-on support.</li> <li><strong>A data-minded operator - </strong>you’re comfortable setting targets, interpreting performance data, and using insights to improve team outcomes.</li> <li><strong>A cross-functional collaborator - </strong>you thrive working with Sales, ProServ, Support, and Product to solve complex customer challenges.</li> <li><strong>A strategic problem