Product Manager, Asana for Service

<p>&nbsp;</p> <h4><strong>About the Role</strong></h4> <p>Asana is building its next major business line: Asana for Service — a modern, AI-native platform designed to replace legacy ITSM and ESM tools for IT, HR, and Operations teams. We're looking for a strategic and senior Product Manager to own one of the most critical challenges in bringing this product to market.<br><br>As the third PM hire for the Asana for Service team, you will own the most critical challenges in bringing this product to market: helping organizations migrate to and successfully adopt Asana for Service—a critical pillar for our General Availability (GA) milestone in November 2026 and our longer-term agentic AI vision.<br><br>This is a high-impact, end-to-end ownership role. You'll define the strategy and ship the experiences that move customers off legacy tools like ServiceNow and Jira Service Management — covering ticket and knowledge base migration, onboarding flows, and the broader "time to value" journey. You'll also flex across the Service product as needed, contributing to our AI-native vision and GA milestone in November 2026.</p> <p>This role is based in our Warsaw office with an office-centric hybrid schedule (standard in-office days: Monday, Tuesday, and Thursday). Our employees in Poland are employed under a contract of employment.</p> <h4><strong>What You’ll Achieve</strong></h4> <ul> <li>Own the migration and onboarding product strategy</li> <li>Work with platform partners to establish efficient, extensible patterns for building future connectors.</li> <li>Build the context "plumbing" for future agentic workflows, ensuring AI agents have the data access needed to take actions across systems like Okta, Workday, or Jira.</li> <li>Work in a boundaryless way across the Service team, stepping into other workstreams — AI deflection, ticketing core, integrations — where your expertise or bandwidth can accelerate the team.</li> <li>Partner with Engineering, Design, UXR, Data Science, CS,