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<p>We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.</p> <p>Check out some of our customer stories <a href="https://www.datadoghq.com/customers/">here</a>.</p> <p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</em></p> <p><strong>What You’ll Do: </strong></p> <ul> <li>Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers </li> <li>Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies</li> <li>Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization</li> <li>Collaborate cross-functionally with internal Datadog teams (Sales, Support, Enablement, Product, Finance, and Legal)</li> <li>Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption</li> <li>Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner </li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space</li> <li>Confident in managing a high performing team of Enterprise