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<p><strong>About Toast</strong></p> <p>Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.<br><br></p> <p><strong>About The Roll*</strong></p> <p>Toast is<strong> </strong>building agentic partnership with our customers. As a Senior Designer on the <strong>Product Led Growth (PLG) </strong>and <strong>AI</strong> <strong>Customer Success Manager (CSM) Agent teams</strong>, you will design end-to-end AI-first experiences that proactively monitor business health, provide proactive support, and guide restaurant operators toward growth and adoption of Toast products and services. You will work directly with PMs, Data Scientists and Engineers to shape emerging agentic experiences for Toast customers across their entire journey, from onboarding to location expansion.<br><br></p> <p><strong>The right ingredients* (Requirements)</strong></p> <ul> <li><strong>Product Design: </strong>You will design intuitive user experiences for AI-powered products, including conversational interfaces, agentic workflows, and LLM-driven systems<strong>. </strong>In this role you will work with other product designers to help ship and maintain customer experiences that involve AI interfaces, agentic product surfaces, or AI-augmented design workflows.</li> <li><strong>Conversational design:</strong> You’ll develop and evaluate conversational flows across chat and voice interfaces, applying knowledge of how LLM-driven dialogue differs from rule-based or scripted systems. You will apply pr