Loading…
<p><span style="text-decoration: underline;"><strong>Customer Care Manager - xtraCHEF</strong></span></p> <p><strong>Start Date: 5/4</strong></p> <p><strong>Location: Omaha, NE Office - <span style="font-weight: 400;">1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week.</span></strong></p> <p><strong><span style="font-weight: 400;"><strong>Hours:</strong> You must be available to work Monday - Friday 8:00am - 4:30pm CST</span></strong></p> <p> </p> <p>Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.</p> <p><em>Bready* to make a change?</em></p> <p>As xtraCHEF Customer Care Manager, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team. You are responsible for overseeing the customer journey for those experiencing Toast issues throughout the support experience, while working cross functionally with internal teams to create process and support guidelines. As a Customer Care Manager, you will train and develop members of the team on process, technical troubleshooting, and new product knowledge. To thrive as a Customer Care Manager at Toast, you are motivated to deliver high quality customer interactions by coaching your team to success, and excel in ambiguous environments. </p> <p>xtraCHEF by Toast is an industry-leading accounts-payable automation integration with the Toast platform to fuel productivity and make more informed purchasing decisions. With xtraCHEF Pro, Food cost management reporting and analytics make it easy for operators to make sense of their books and shave percentage points off their prime costs.</p> <p><em>About this roll* (Responsibilities) </em></p> <ul> <li>Utilize extensive product knowledge and customer service expertise to manage and coach the team in handling customer chats, voice calls, a