Conversational AI UX Designer

<p><strong>About Toast</strong></p> <p>Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.</p> <p>&nbsp;</p> <p><strong>About The Roll*</strong></p> <p>Toast Inc. is seeking a Product Designer (UX/UI) to drive experimentation and execution for <strong>chat and voice AI within our customer support ecosystem</strong>. You will design end-to-end AI-first experiences on surfaces like our customer-facing web and native mobile experiences. These platforms are key to providing our customers with seamless access to support channels such as live chat and phone, as well as self-service tools for troubleshooting hardware, checking system and ticket status, and accessing our expansive knowledge base.</p> <p>You will play a critical role in shaping how Toast supports its customers, ensuring our solutions are simple, intuitive, and highly functional. Your work will directly impact our customers’ ability to find solutions quickly, feel supported, and stay focused on running their businesses. You will collaborate with cross-functional teams and work directly with other conversational AI and product designers to create experiences that reflect Toast’s commitment to excellent customer service and innovation in the restaurant technology space.</p> <p><em>The right ingredients* (Requirements)</em></p> <ul> <li><strong>Conversational design:</strong> You’ll develop and evaluate conversational flows across chat and voice interfaces, applying knowledge of how LLM-driven dialogue dif